fbpx

Refund & Shipping Policy

Last updated May 10, 2021

Currently, we only ship to the U.S. and Canada.

If you wish to ship internationally, we suggest, ordering and shipping the product to a U.S. PayPal confirmed address first. Then, from the U.S. PayPal confirmed address, you would have to ship the product from that address to your desired country.

Our standard/priority shipping is $6.95 which takes 2-4 business days. Our express shipping is $22.95 and it takes 1-2 business days.

If you place an order before 1 pm EST the hair will be shipped the same day and you will receive a tracking number update through email shortly after. But in the event of high order volume, the order will be shipped the following business day (Mon.-Fri.)

When you place an order and the item is out of stock, you will be notified as soon as possible. Unfortunately, at this time we don’t have a system in place that shows currently out of stock items, but we make sure to let you know when we aren’t able to ship something out. The turn around time for bundles is usually 2-3 business days and for wigs it is usually 5-7 business days.

*** Please keep in mind that express shipping does not speed up the processing time on your order.***

RETURN POLICY
Last updated May 10, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
 
Slaybykethycae
Attn: Returns
RMA #
242-28 130th av
Rosedale, NY 11422  
United States  
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS    
The following items cannot be returned: 
 
     ●     Lip gloss   
     ●     Athletic clothes   
     ●     Makeup  or any opened Hair packages 
 
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 
 
Please Note
  
     ●     A 20% restocking fee will be charged for all returns.          
     ●     Hair must be in the original state the same as it was sent to you   
     ●     Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned   
     ●     We do not refund shipping charges   
     ●     For altered products (bundles are unwrapped / extensions have been worn) all sales are final   
     ●     The hair must be in its original condition and it cannot have been worn or opened.   
QUESTIONS
If you have any questions concerning our return policy, please contact us at: 
This return policy was created using Slaybykethycae’s Return and Refund Policy Generator.